To help protect you from fraudulent activities, we place caps on the amount you can send using our direct deposit services. If you've received a direct deposit limit error message, you can request an increase to your direct deposit limit, or you can modify your payroll transmission so that you're under the limit.
If you attempt to send payroll more than four times when your direct deposits exceed the maximum allowed, your account will be placed on Direct Deposit Limit Hold.
Please contact a payroll service representative at:
Online Payroll: In Product Support
Desktop Payroll: 866-223-5662 (DIY Payroll) or 888-712-9702 (Assisted Payroll)
The following sections answer frequently asked questions about direct deposit limit increases.
Requests are reviewed within 3 to 4 business hours, but turnaround time depends on the increase amount requested. Additional documentation may be required.
Do I have another option if I don't want to raise my direct deposit limit or the limit increase is denied?
Many companies exceed the limits only once or twice a year when they pay bonuses. To avoid exceeding the limit, consider paying large bonuses by check instead of using direct deposit. You could also break up your direct deposit into separate check dates.
The Request for Bank Rating authorizes your financial institution to disclose information regarding your account history for the accounts you want us to take into consideration.
Knowing the average historical balance in your account helps us to determine whether your account is sufficiently funded for the direct deposit limits you are requesting.
Fax it to us at 775-201-7335 or email it to firstname.lastname@example.org.
When you attempt to send a direct deposit that exceeds your established limit, we require additional information to approve a larger amount.