This message may appear when the User ID is either not associated with a GoPayment account -or- the account is not active.
Follow these steps to resolve the problem:
- Did you sign up for GoPayment under a different email address? When signing in to GoPayment, try other email addresses that may have been used when you created the account.
- Did you recently sign up for GoPayment? Although we try to activate approved accounts as soon as possible, in some instances there may be a delay. Check your email for the GoPayment Approval Email. This email is sent from firstname.lastname@example.org (Be sure to also check your Spam folders if appropriate). If additional steps are needed, they will be detailed in the email.
- Your GoPayment account may no longer be active. Log into the Merchant Service Center to check on the status of your account. If you continue to have problems, please contact our customer service at 800-558-9558.