Turn on or off Customer Notification Emails for Recurring Payments

Learn how to turn customer notification emails on or off for recurring payments.

Your customers usually receive an email notification when a recurring payment is processed. You can now control whether customers receive these email notifications or not. Here’s how.

1. Log into the Merchant Service Center, then go to Processing Tools > Manage Recurring Payments.
   

2. Select Settings

3. Select
   • Yes if you want your customers to receive email notifications when charged from a recurring payment.
   • No if you don’t want your customers to receive email notifications.
     

Once a change has been made, green text will appear next to the Yes/No switch reading "Saved Setting" with a green checkmark.  This confirms the change is complete.