Can't receive email from QuickBooks Payments

Learn what to do if you aren't getting emails from QuickBooks Payments.

In QuickBooks Payments, you may get emails for several reasons. These include:

If you're expecting an email from QuickBooks Payments and have not received it, review the following steps:

Step 1: Check your email folders

Check any Spam or Junk folders. If you find the email in one of these folders, move it to your Inbox.

Step 2: Add QuickBooks Payments to your contacts

Add the following email addresses to your contact list:

Send an email to any of these email addresses to help your internet service or domain provider recognize it as a friendly contact.

Step 3: Contact your IT contact or domain provider

Reach out to your IT contact or domain provider to get help. This could include temporarily turning off Sender ID filtering.