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Can't receive email from QuickBooks Payments

by Intuit Updated 4 months ago

Learn what to do if you aren't getting emails from QuickBooks Payments.

In QuickBooks Payments, you may get emails for several reasons. These include:

  • Approval emails
  • User invitations
  • Confirmation code
  • Notifications from a transaction, deposit, or recurring charge (ReBill)
  • Forms requested from the Merchant Service Center (MSC)

If you're expecting an email from QuickBooks Payments and have not received it, review the following steps:

Step 1: Check your email folders

Check any Spam or Junk folders. If you find the email in one of these folders, move it to your Inbox.

Step 2: Add QuickBooks Payments to your contacts

Add the following email addresses to your contact list:

  • BusinessServices@intuit.com
  • Payments@intuit.com
  • Notification@email.merchantcenter.intuit.com
  • PaymentNotification@email.paymentsolutions.intuit.com
  • ReplyTo@QBDT.intuit.com
  • do_not_reply@intuit.com
  • quickbooks@notification.intuit.com

Send an email to any of these email addresses to help your internet service or domain provider recognize it as a friendly contact.

Step 3: Contact your IT contact or domain provider

Reach out to your IT contact or domain provider to get help. This could include temporarily turning off Sender ID filtering.

Server Hostname

  • spf1
  • servers.mcsv.net
  • _spf.salesforce.com
  • _spf1.intuit.com
  • _spf.centercode.com
  • o1.sg.n.intuit.com
  • o2.sg.n.intuit.com
  • o3.sg.n.intuit.com
  • o4.sg.n.intuit.com
  • o5.sg.n.intuit.com

IP Address

  • 69.20.83.154
  • 69.169.238.234
  • 69.169.238.235
  • 96.43.144.65/28
  • 96.43.148.65/28
  • 96.43.151.70/28
  • 166.78.224.177
  • 168.245.70.213
  • 168.245.76.26
  • 168.245.118.60
  • 168.245.123.49
  • 198.37.158.59
  • 208.74.204.0/22
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