Thank you for contacting us, @jamiemacartney9-. 

Let's get you to the right support team that currently handles QuickBooks Online subscriptions. 

I suggest contacting our QuickBooks Online Technical Team so they can help check the status of your subscription. They'll pull up your account in a secure environment. 

Here's how to get in touch with them:

1. Select Help (?) at the top right.
2. Select Contact Us to connect with a live support agent.

I've added this article that describes the charges from your account: Subscription rates and charges. It also includes some answers to frequently asked questions about your subscription. 

You can also take a look at these articles for more detail about managing your subscription:

• How to resubscribe or reactivate QuickBooks Online
• How to update your subscription and billing details

Keep me posted if you need additional information about your subscription. Don't hesitate to leave a comment below and I'll get back to you.

@jamiemacartney9- 

If you clicked the Buy button, it will open a new blank QBO account. You have to login to your trial account, navigate to the Billing & Subscription menu to pay the regular rate and continue your work.

https://quickbooks.grsm.io/UK