Thank you for contacting us, @jamiemacartney9-.
Let's get you to the right support team that currently handles QuickBooks Online subscriptions.
I suggest contacting our QuickBooks Online Technical Team so they can help check the status of your subscription. They'll pull up your account in a secure environment.
Here's how to get in touch with them:
- Select Help (?) at the top right.
- Select Contact Us to connect with a live support agent.
I've added this article that describes the charges from your account: Subscription rates and charges. It also includes some answers to frequently asked questions about your subscription.
You can also take a look at these articles for more detail about managing your subscription:
Keep me posted if you need additional information about your subscription. Don't hesitate to leave a comment below and I'll get back to you.
