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jamiemacartney9-
Level 1

I have just paid my subscription but it keeps saying i havnt. Coming up that my free month has ended and wont let me continue with saving invoices adding new contacts?

I only used this a few times and subscribed and payed the first month but it is coming up that i havnt paid it and is telling me to subscribe to continue? Can anyone help me with this please as i need to get invoices out asap?
2 REPLIES 2
LollyNino_C
QuickBooks Team

I have just paid my subscription but it keeps saying i havnt. Coming up that my free month has ended and wont let me continue with saving invoices adding new contacts?

Thank you for contacting us, @jamiemacartney9-

 

Let's get you to the right support team that currently handles QuickBooks Online subscriptions. 

 

I suggest contacting our QuickBooks Online Technical Team so they can help check the status of your subscription. They'll pull up your account in a secure environment. 

 

Here's how to get in touch with them:

  1. Select Help (?) at the top right.
  2. Select Contact Us to connect with a live support agent.

I've added this article that describes the charges from your account: Subscription rates and charges. It also includes some answers to frequently asked questions about your subscription. 

 

You can also take a look at these articles for more detail about managing your subscription:

Keep me posted if you need additional information about your subscription. Don't hesitate to leave a comment below and I'll get back to you.

Fiat Lux - ASIA
Level 15

I have just paid my subscription but it keeps saying i havnt. Coming up that my free month has ended and wont let me continue with saving invoices adding new contacts?

@jamiemacartney9- 

If you clicked the Buy button, it will open a new blank QBO account. You have to login to your trial account, navigate to the Billing & Subscription menu to pay the regular rate and continue your work.

https://quickbooks.grsm.io/UK

 

 

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