I can help you with resolving the error you're having to print your check stubs successfully, @mzcurtis89.
First, try to make sure to install and register an updated Adobe Acrobat or Reader. You'll need this app to print paychecks or view forms in QuickBooks Online (QBO). You can get this or check the latest version by going to the Adobe website.
Once done, try printing your paychecks. If you're still having an error, try clearing your cookies and temporary internet files. It stores temporary internet files from your browsing history. However, as it collects too many files, this may cause performance issues in your account. This might be the reason why you can't print check stubs.
Sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Microsoft Edge: CTRL + Shift + P
If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after.
You can also try to process or print those checks and pay stubs using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.
In case none of the troubleshooting steps above works, I suggest checking out the following article for more troubleshooting tips: Troubleshoot printing pay checks, pay stubs and forms.
Once resolved, you can now print pay stubs and paychecks for your employees:
Stay in touch if you need further assistance in printing your check stubs. I’m always glad to help in any way I can. Take care and have a great rest of the day!
