Hi there, @Mhmhmh. I'm here to help you cancel your subscription.
To fix this, let's perform some basic troubleshooting steps to determine if it is a browser-related issue. There are times that the stored cache and cookies on your browser can be corrupted leading to problems when accessing websites. To start, access your QBO account using an incognito window. This will prevent storing browser history.
To start, refer to these keyboard shortcuts depending on your browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once you open your QBO account, look at the upper right corner if you see the Gear or Settings icon. If this works, you'll have to clear your browser's cache to have a clean slate. This also speeds up your browser's background processes and avoid issues. If the same thing happens, I suggest accessing your QBO account using a different browser.
For your reference about cancelling your QBO subscription, please see this article: Cancel your QuickBooks Online subscription or trial.
Visit our QuickBooks Online Help page if you need any useful resources that you can bookmark for future use. There are several assistance articles and even video tutorials available on the site to help you with your QBO tasks.
Simply click the Reply button if you have additional queries about cancelling your QBO account. I'd be happy to help you further. Take care.
