I can definitely help with your concern about online banking, Leen2.
Aside from the white screen, are you also getting an error message when linking your bank in QBO? Have you also attempted to access your account using a different web browser?
At times, browser-related issues can lead to the system to not functioning as expected. I will help you with steps that can effectively address some of the most common browser and banking issues in QBO.
To start, you can use Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. QBO operates efficiently with these browsers, and using them can help us pinpoint the issue.
You can also use these keyboard shortcuts to switch to an incognito browsing session which can also help us resolve browser issues:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option +P if you're using Safari
- Ctrl + Shift + P for Microsoft Edge
After that, return to the online banking section and add your bank once again. If you're able to do it, proceed to follow the instructions outlined in this article on how to clear cached or delete internet files: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.
Allow me to share these resources for additional guidance when working with your banking transactions in QBO:
Feel free to reach out with any additional QuickBooks-related questions or assistance. We're always here and ready to provide support.
