Undo or remove transactions from reconciliations in QuickBooks Online

Learn how to unreconcile an individual transaction from a completed reconciliation.

When you reconcile an account, you compare each transaction on your bank statement with transactions entered into QuickBooks. If everything matches, you know your accounts are balanced and accurate. But if you’ve reconciled a transaction by mistake, we’ll show you how to remove individual transactions from the reconciliation.

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Keep in mind, even small changes can unbalance your accounts. To minimize the impact, you can only unreconcile one transaction at a time. If you need to completely start over, reach out to your accountant. Only accountants can undo entire reconciliations.

Step 2: Unreconcile a transaction

When you know which transaction you need to change, here's how to edit and unreconcile the transaction:

1. Go to Settings ⚙, then Chart of accounts (Take me there).
2. Find the account that has the reconciled transaction. Then select View register.
3. Find the transaction. If the transaction is reconciled, you’ll see an “R” in the checkmark ✔ column.
4. Select the transaction to expand the view.
5. In the checkmark ✔ column, select the box with the “R” until the box is blank. This removes the transaction from the reconciliation.
6. Select Save.
7. Close the account register.

Next steps: Fix other reconciliation errors

Your accounts should now be balanced and accurate. If you made an adjustment to a past reconciliation or still have problems with your reconciliation, reach out to your accountant. This can get tricky and they know how to handle the next steps. Don't have an accountant? We can help you find one.

Learn more about reconciling and related errors.