Undo a client’s entire reconciliation in QuickBooks Online Accountant

[0:00] Let's go over how to undo a past bank reconciliation in QuickBooks Online. We'll cover what changes when you undo, who can do it, and how to work through the confirmation steps. If you're doing this because your beginning balance is off, try the discrepancy report first. Check out our video on fixing beginning balance issues. Before you start, know exactly what happens.

[0:20] The reconciliation report for that period is deleted. Any service charges, interest, and balance adjustments from that reconciliation are removed. Every transaction goes back to its previous cleared or uncleared status, and the R marks come off your register. And your beginning balance moves back to where it was before that reconciliation. One more thing to understand.

[0:42] You can't undo a single month in the middle. Undoing a reconciliation also undoes every reconciliation after it. So if you undo February, then March, April, and every month since is undone too. You'll need to reconcile each of those months again. Here's how to do it. You can undo a reconciliation if you're the primary admin, an accountant user, or an in-house accountant.

[1:06] Go to the gear icon, then select Reconcile. Select History by Account, then choose your account and report period. Find the reconciliation you want to undo. In the Action column, select View Report, then select Batch Undo. If you're a primary admin with an accountant attached to your company, you'll see one more step first.

[1:26] QuickBooks asks you to talk to your accountant and shows their name and email. Accountants often have a specific process for undoing reconciliations, so it's worth checking with yours. When you're ready, select Undo Reconciliation. Next, QuickBooks shows exactly what this undo will change, including how your beginning balance will shift.

[1:44] Read the list carefully, because undoing a reconciliation can't be undone. Select the checkbox that says you understand, then select Undo Reconciliation. You can also select Cancel to back out without changing anything. QuickBooks confirms the reconciliation was undone. You'll see the statement ending date and ending balance of the reconciliation you reversed.

[2:06] If you undid a batch, you'll see every statement that was affected. QuickBooks also reminds you to reconcile that statement again. Select Done. Your reconciliation history and your register both update right away. Now you're ready to undo a past reconciliation in QuickBooks Online. Remember that undoing one reconciliation undoes every month after it.

[2:27] Use it only when you need to start over, and check with your accountant if you're unsure.