Hello, @TickledPink8.
The bank charges usually depend on your account. To check this further, I recommend reaching out to your bank so they can provide more details about this matter. On the other hand, I also encourage reaching out to our Support Team to check your online banking connection.
To contact support, follow the steps provided above, or check out this article: Contact the QuickBooks Desktop Customer Support Team.
For more banking concerns in the future, read this link as your reference: Get started with Bank Feeds for QuickBooks Desktop.
Keep me posted if there's anything else you need assistance with. I'm always here happy to help. Have a good day!
