Banking

I appreciate you trying out the steps provided by my colleague and for letting us know the results, @John1400. I'll share an insight to fix your query about error 213. 

The only reason that causes QB Desktop to encounter error 213 is duplicate entries in the QBWin.log file. Various types of lists need to be managed for effective data management like the customer, employee, class, item, vendor, and names. Error 213 occurs when QuickBooks finds a duplicate entry in the Accounts list of the data. 

Currently, you need to change at least one character and merge or delete them to resolve the duplicate. Before doing so, make sure to take a backup of your company file on your desktop or any removable storage device before following the troubleshooting steps to avoid any data loss. 

Here's how to find the duplicate names using the QBWin.log file:

1. Find QBWin.log or QuickBooks.log files.
2. Press Ctrl + End to move to the bottom of the file.
3. Press Ctrl + F to bring up the Find window and find the word "duplicate" in the log.
4. Locate the name, account, customer message, etc., referenced in the error message.

Then, you can start editing the duplicate name. I'll walk you through the steps below:

1. Edit one of the names:
   1. Open the list the name is on. (Customer List, Vendor List, and so on.)
   2. Double-click the name in the list to edit.
   3. Change at least 1 character of the name to differentiate it from its duplicate.
   4. Click OK.
2. Repeat Step 1 for all duplicate names mentioned in the QBWin.log.
3. Run the Verify Data Utility to ensure there are no more duplicate names.

The following article contains additional information about this, as well as steps for finding and editing the duplicate names: QBWin.log: Verify list. Duplicate name encountered. 

If the issue persists, I recommend reaching out to our QuickBooks Desktop Support team for better assistance, our phone agents will be able to assist you in getting this resolved. 

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Click Contact us.
3. Enter a brief description of your concern.
4. Choose either Start messaging or Get a callback. 

Feel free to let me know if you have any other questions about Error 213. I'm still here for you if you need further assistance. Have a good one.