Thanks for taking the time to let us know what's going on, @Angiej.
I want to make sure this banking concern is addressed immediately. Since you've taken some steps to get this fix, but it doesn't work, I recommend contacting our support. They can pull up your account and help you with this. To contact us, follow the steps below:
- Open QuickBooks and click the Help menu.
- Select QuickBooks Desktop Help.
- On the pop-up screen, select Contact us.
- Click the Search for Something else button, then type your concern in the Ask us anything box.
- Hit Search, then scroll down to get your contact options.
Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support
I'm adding this link to help manage your vendor lists in QuickBooks: Merge duplicate accounts, customers, and vendors.
Visit us anytime if there's anything else you need assistance in managing payees. You can mention me in your posts anytime for additional help.
