Thanks for bringing this to our attention, @vkrob.
The stored cache can affect the performance of the program which can cause unexpected behavior like spinning circles and error messages. That said, I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.
Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Once signed in, check if you're able to add Box 12 to the W-2s without any issues. If it works, return to your default browser and clear the cache. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to other supported web browsers can also help rectify the issue.
I'll be sharing these resources that will help you in filing and printing your W-2s in QuickBooks:
Please let us know if you have additional questions in preparing your W-2s. We're here to respond and help as soon as we can. Have a good one and take care always.
