Employees and payroll

Hi there, @Patricia Silva.

I know that you've already contacted us regarding changing the direct deposit bank account. However, Community is a public forum, and the issue requires further troubleshooting.

Our Support Team has access and tools unavailable to me so that your information is kept secure and private. I recommend contacting us again to check your account and be able to get back on track with processing direct deposit payroll.

If you have a case number handy, it will help streamline the process. Your case number has the previous agent's notes according to what happened to your issue. This way, you'll avoid repeating yourself.

Here's how you can reach them:

1. Go to the Help menu of the company file, then select QuickBooks Desktop Help. 
2. Hit the Contact us link. 
3. Click Search for something else.
4. Enter the necessary information, then tap Search.
5. Click on Start a Message.

I've also attached some articles you can use to learn more about using direct deposit in QuickBooks:

• Set up your company payroll for direct deposit
• Change your payroll bank account

Keep us posted if you have further questions. We'll be right here to help.