ChristieAnn
QuickBooks Team

Employees and payroll

Hi there, Madeleine34608.

 

I appreciate you for coming back to the thread to add additional details on what you've done to fix the issue. I'll ensure to provide another information so you're able to make sure that the amount for sick leave wages is flowing to the correct worksheet.

 

There are a couple of points you'll need to consider to track the Medicare credit properly or sick leave wages in QBDT. First, please ensure to use the correct expense accounts and payroll or tax items for accurate reporting of the said wages. For more insights, please refer to this article: How to track paid leave and sick time for the coronavirus.

 

If the issue persists, I recommend contacting our QuickBooks Desktop Support Team. They have the tools to check your account to investigate the cause of the problem and have this fix. 

 

Here's how:

 

  1. Click the Help menu, and then choose QuickBooks Desktop Help or press F1 in your keyboard.
  2. On the Have a Question? page, select Contact Us at the bottom.
  3. Enter your issue or question in the search box like "Some fields in form 941 aren't populating correctly", and then hit Search.
  4. Select either Get a Callback or Start Messaging options.

 

Also, please check out the QuickBooks Desktop section of this article for our support hours. This is to ensure your issue gets addressed on time: Support Hours.

 

Then, you may want to print and save your form 941 so you have a copy on hand. You can explore the Print and save your forms section of this article for the steps: How to print form 941. 

 

I'm around in the Community if you need more help with payroll forms or anything else related to QuickBooks. Take care and stay safe always.