Hello, hails.
I can see the importance of having your employees view their paystubs.
To help determine the reason behind the error message that was received by your employees, I recommend contacting our Payroll Support Team. They have the tools to further investigate the root cause of this matter.
Here's how:
- Sign in to your QuickBooks Online company.
- Click Help (?).
- Hit Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please refer to this article to see steps on how you can print paychecks: Print paychecks in QuickBooks Online Payroll and Intuit Online Payroll
Keep in touch if you have additional questions about viewing paychecks. I'm one post away.
