Employees can't view paystubs in Workforce

I have several ways to fix the error and allow your employee to view their paystubs in Workforce, @hails.

We can reinvite your employees using a different email address. If you use QuickBooks Online and your employee has access, make sure your employee uses a separate email for Workforce than the one they use to sign in to QuickBooks Online. Let me show you how:

1. Go to Payroll, then select Employees.
2. Click Add an employee.
3. Add your employee's info, including their different email address. 
4. Lastly, choose Done.
   
   

Once done, your employee will receive an email with a link to set up and use QuickBooks Workforce to add their info. When an employee accepts the invitation in the email, they’ll be able to create their own Intuit account. This allows them to manage their own user ID, personal settings, and security info.

If the issue persists, I recommend contacting again our support team. They have advanced tools to view your account in a secure environment and help you investigate the root cause of your concern. 

Moreover, you can share this article with your employee to guide them manage their personal and payroll records in Workforce: View your paychecks and W-2s in QuickBooks.

Let me know the result in the comment section below. I'll be around to help you further with your QuickBooks Workforce concern. Keep safe always!

Hi, @hails.

Hope you’re doing great. I wanted to see how everything is going about viewing the paystubs concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Hi there,

I tried changing the employees email but it didn't work. Everyone is still getting the same error message no matter which email they use.

Hi there,

I mentioned that I've already tried changing email addresses and it didn't work. 

Hello, hails.

I can see the importance of having your employees view their paystubs.

To help determine the reason behind the error message that was received by your employees, I recommend contacting our Payroll Support Team. They have the tools to further investigate the root cause of this matter.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Hit Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Please refer to this article to see steps on how you can print paychecks: Print paychecks in QuickBooks Online Payroll and Intuit Online Payroll

Keep in touch if you have additional questions about viewing paychecks. I'm one post away.

Hello,

I have this same problem.  QB's support has been of zero help. Did you ever resolve this issue?  I'm not sure what's happened to Intuit/QuickBooks support, but it is horrible.  I recently spent 20 plus hours dealing with them on a different issue.  Now I have this Workforce problem.  I'm beyond frustrated.  Sorry to vent.  I'm just curious if you resolved this and if so, how you did it.

Thank you,

Lisa

I am having the same issue. I did not change anything however none of our employees can view their pay stubs. I am getting emails from all our employees.  How can this be fixed.

I have more information to share about this error, Elaine.

I can see that our engineers logged an investigation about this issue when logging in to QuickBooks Workforce. This means that they're already working on determining the cause of the error and resolving it at the same time.

Please contact our payroll support team about this issue. They will be adding your name to the list of affected users. Once added, you'll be notified as soon as the issue is resolved. Here's how to reach out to them:

1. Click the Help menu in the upper-right hand corner of your QBO account.
2. Type in "Talk to a human" in the chatbox, then press Enter.
3. Select Get help from a human.
4. Click Chat with us or Have us call you.

You can also reach out to the chat support for QuickBooks Workforce using this link: chat with us.

Do you need more references when preparing your tax forms? Feel free to open and save these articles in case you might need them:

• Year-end Checklist For QuickBooks Online Payroll 
• Payroll Tax Compliance Links

And as always, post more questions in the Community if you need anything else. We'll make sure they're all sorted out.

Has this been resolved?  I'm getting the same error.

Good evening, @kspivak. 

Thanks joining in on this thread about the Workforce issue. 

At this time, the investigation has been closed. Which means the problem is resolved. 

Since you the problem is still persisting on your side, I suggest contacting our Customer Support Team for further assistance. Use the steps above my colleague provided or use the link listed in this response to get in touch with them. 

Keep us updated on how the call goes. We're always here to have your back. Wishing you and your business continued success! 

This issue was resolved for me after I was given a chat link to Workforce support. They were able to reset/remove the Workforce login for the employees that were having this issue and then I had to reinvite those employees and voila they were able to login and view paystubs. The support chat link is:

https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=sbsegUsDtCorePlusWorkforce...

Thank you for that chat link.  Marjorie was very efficient and knowledgeable

Hello there, @Rose48.

I am glad to know that you have talked to one of our Customer Care Team, who is very efficient and knowledgeable about your concern.

Please know that you can always visit the Community if you need help with QuickBooks. We'll be right here to answer all your query.

In case you need tips, and related articles in the future about the "How Do I" steps in QuickBooks Online, visit our QuickBooks Community help website for reference: QBO Self Help.

Take care, and I wish you continued success.

So you resolved the problem but there is nothing in this thread explaining what the resolution is.  How does that help anyone?