Hi there, @ttorum.
Thanks for bringing this up in the QuickBooks Community page and taking the time to find a fix to resolve the issue.
I can see how beneficial the direct deposit feature is for your business. Therefore, let me help point you in the right direction to get this option working.
I know you’ve already contacted our Payroll Support Team about the issue. I still recommend reaching out to them again so they can perform further investigation and trace error. They can also review the notes you have from your previous conversations. From there, they’ll continue performing the troubleshooting where the last agent left off.
Here’s how:
- Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
- In the Have a Question window, scroll down to choose the Contact us link.
- This will display the Contact Us screen.
- Go to the Tell us more about your question section to enter the issue or topic in the field box.
- Press the Search button to display the Get Phone Number or Start a Message button.
Moreover, you can check out these guides to get an overview of how to accomplish your tasks in QuickBooks.
Thank you for your patience while we're still working for the fix. Please know that you're always welcome to reply if you still have other questions or concerns with payroll or direct deposit. I'll be around for you. Take care and have a great day ahead.
