I'm here to ensure you'll be able to change federal tax info, @info-tfrauto-com.

Sometimes, the stored cache can cause unusual browser behavior. That could be the reason why you're experiencing the said issue. To check, I'd recommend accessing your QuickBooks Online (QBO) account in a private or incognito window. From there, update your employee's federal info. This way, we can also see if this is a browser cache issue.

To open a private browser, you can refer to these keyboard shortcuts depending on the browser you're using:

• Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser) 
• Ctrl + Shift + N (Google Chrome browser)
• Command + Shift + N (Safari browser)

To change your employee's federal information, follow these steps:

1. On your QBO account, go to the Payroll menu and select Employees.
2. Locate and click the name of the employee.
3. Click the Pencil icon beside Pay.
4. Go to Step2 or the part where the employee's withholding or W4 are set up. Then, click the Pencil icon underneath it.
5. Scroll down to Federal withholding and click the link for Need a blank W-4 form.
6. Enter the correct information.
7. Click Save.

For more guidance in managing employee details, you can visit these helpful articles:

• Edit or Change Employee Info in Payroll
• Enter federal Form W-4 in QuickBooks Payroll

Just in case you'd want to get a closer look at your business' finances, here's a great resource that you can read: Run payroll reports in QuickBooks Online Payroll. It contains information about the several reports you can run to view information about your business and employees: 

Please know that you're always welcome to reply anytime if you have other questions or concerns with payroll. I'll be around for you. Take care and have a good one.