Other questions
Allow me to join you here and help you make sure we get this sorted out, bran5f.
The privacy mode might have been activated. This can be the reason why you can no longer see the icons in the Get things done.
To turn it off, look for Privacy in the right-hand corner and slide it to the left. Once done, go to the Money out section and check if you can already see the icon to pay bills.
If only the Pay bills icon is still missing, a possible browsing might have hidden it. Let me share some steps on how to resolve common browser issues in QBO.
Start by clearing cache or logging in to QuickBooks using an incognito browsing session. Here's an article as a guide: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.
You can also use these keyboard shortcuts on how to open an incognito browsing session:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option +P if you're using Safari
- Ctrl + Shift + P for Microsoft Edge
After logging back in, check if you can already see the icon. You can also check out this article for additional options: Unable To See the Entire Page in QuickBooks Online.
For additional guidance when paying bills, allow me to share these articles as well:
- Enter and Manage Bills and Bill Payments in QuickBooks Online
- Learn the Difference Between Bills, Checks, and Expenses in QuickBooks Online
Let me know if that gets you going and lets you pay your bills. You can also reply back to us if you have follow-up questions. We're always here to make sure everything is sorted out.
