Get Things Done changed

Allow me to join you here and help you make sure we get this sorted out, bran5f.

The privacy mode might have been activated. This can be the reason why you can no longer see the icons in the Get things done. 

To turn it off, look for Privacy in the right-hand corner and slide it to the left. Once done, go to the Money out section and check if you can already see the icon to pay bills. 

If only the Pay bills icon is still missing, a possible browsing might have hidden it. Let me share some steps on how to resolve common browser issues in QBO. 

Start by clearing cache or logging in to QuickBooks using an incognito browsing session. Here's an article as a guide: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.

You can also use these keyboard shortcuts on how to open an incognito browsing session: 

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

After logging back in, check if you can already see the icon. You can also check out this article for additional options: Unable To See the Entire Page in QuickBooks Online.

For additional guidance when paying bills, allow me to share these articles as well: 

• Enter and Manage Bills and Bill Payments in QuickBooks Online 
• Learn the Difference Between Bills, Checks, and Expenses in QuickBooks Online 

Let me know if that gets you going and lets you pay your bills. You can also reply back to us if you have follow-up questions. We're always here to make sure everything is sorted out. 

Privacy is off. All the icons are gone. I also cleared my cache. Can you screen shot what the Get Things Done is supposed to look like?

I also cleared my cache and it doesn't look the same 

Thanks for getting back with the Community, bran5f. I appreciate you performing jenop2's recommended troubleshooting steps.
 

Since you've verified your Privacy option is turned off and cleared Intuit-specific cookies/cached data, but are still unable to see your Pay bills option on the Get things done screen, I'd recommend continuing to check for issues with your browser.
 

Here's an image of what the Get things done screen looks like and where your Pay bills option can be found:


 

If screens still aren't displaying properly after clearing cookies and cache for the browser, you'll initially want to confirm you're using a supported browsing application.
 

Here's a list of supported browsers:

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 75 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer
• Safari - version 12 or newer

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
 

In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.
 

Here's our supported operating systems and internet speeds:
 

• Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
• Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
• Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
• Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet all of our system requirements, but are still encountering pages that aren't displaying properly, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in.
 

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.
 

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

Please feel welcome to send a reply if there's any questions. Have a lovely day!

@bran5f 

If the same error persists, signup for a separate Melio account for fee to integrate with QBO as a workaround. You can manage and schedule your bill payments with the approval process.

https://affiliates.meliopayments.com/pricing

Under Get Things Done, I'm also having problems. I can no longer see my recurring transactions/reminders that are due. This started two days ago. 

I'm here to share the details of why your tasks and reminders are not showing under Get Things Done in QuickBooks Online (QBO), @MBALIONIS.

As per checking, we currently have an investigation into this matter. Please be assured that our engineers are diligently working to determine the root of the problem and offer you a solution.

In the meantime, I'd recommend getting in touch with our customer support team so you'll be included in the list of affected users. By doing so, you'll receive status updates about the investigation via email.

To do that:

1. Go to the Help icon and select the Search tab.
2. Click Contact Us.
3. Describe your concern and click Continue.
4. Choose between Chat with us or Have us call you.

Furthermore, you may also generate a Recurring Template List report in QBO to see all your recurring transactions in one place. By doing this, you can find out which accounts on your Chart of Accounts they're linked to.

Keep in touch whenever you have other QBO-related concerns. It's my priority to assist you with your issues. Take care and have a good one!