I appreciate the update after following the suggested steps, CSBRestoration.
When you disconnect a bank in QBO, it will online remove all transactions that are uncategorized. Transactions that are already added or matched will remain in your bank register. When you reconnect the bank, the system will re-download these transactions as long as they are within the last 90 days.
Have you attempted to access your account using a different web browser? At times, browser-related issues can lead to the system hiding buttons and the system not functioning correctly.
I will provide you with steps that can effectively address some of the most common browser and banking issues in QBO.
To start, you can use Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. QBO operates efficiently with these browsers, and using them can help us pinpoint the issue.
You can also use these keyboard shortcuts to switch to an incognito browsing session which can also help us resolve browser issues:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option +P if you're using Safari
- Ctrl + Shift + P for Microsoft Edge
Subsequently, return to the online banking section and verify if the Match button is now visible. If it is, proceed to follow the instructions outlined in this article on how to clear cached or delete internet files: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.
Allow me to share these resources for additional guidance when working with your banking transactions in QBO:
Feel free to reach out with any additional QuickBooks-related questions or assistance. We're always here and ready to provide support.
