I didn't want you to have this kind of experience, savageeboni. I understand the urgency to keep track of why customer payments were delayed in your account and manage these funds in QuickBooks. Let me help resolve this matter, so you can get back in handling your business.
If this is your first time processing with a QuickBooks Payments account, the initial set of transactions you take will be delayed for up to five business days while we conduct a review on them. With this, an email notification will be sent to you with detailed instructions on what additional information is needed to complete our assessment. To learn more about this process, you can visit this article: Find out when QuickBooks Payments deposits customer payments.
We periodically review payments to help protect the security of all parties involved and mitigate fraud risk. To help you check customer payment status, you can sign in to the Merchant Service Center and check the Method column. If the status shows as "Withheld", that payment is on hold, and we're reviewing it. You'll receive regular email notifications if any updates or issues happen when processing these amounts. For more insights, feel free to visit this guide: Why are my funds on hold?
In addition to that, I've added our support hours so you can set an available time to reach them out to ensure you get on hold with our support team on time.
Moreover, I'm sharing this reference to help you review your business finances and account statements to ensure your books are accurate: Run reports in QuickBooks Online.
I'll be available anytime in this thread if you have additional questions when managing customer payments. Just keep us posted so we can further provide help. Keep safe!
