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Learn about funds on hold in QuickBooks Payments

by Intuit Updated 1 week ago

Find out why your funds are on hold in QuickBooks Payments and what you can do about it.

QuickBooks Payments lets you take and process payments in QuickBooks. If you notice a recent payment you accepted is on hold, this doesn’t mean there’s anything wrong. It means we need to review the payment to make sure everything’s alright.

Note: If you’re new to QuickBooks Payments, the first few payments can take longer to process while we set everything up. Learn how long it takes to get customer payments into your bank account.

Check if payments are on hold

Follow these steps any time you need to check the status of your customers’ payments.

Note: Intuit may put payments on hold to make sure we protect the interests of all parties involved in the payment process. Refer to your merchant service agreement for more info.

  1. Sign in to the Merchant Service Center.
  2. Select Transactions.
  3. If you see “Withheld” in the METHOD column, it means that the payment is on hold and we’re reviewing it.
    Note: If there’s an issue with the payment, we’ll notify you via email. It’ll go to the email address you used as your contact email when you signed up for QuickBooks Payments.

Check your email for notifications

If a customer payment is on hold, we’ll let you know.

While we review the payment transaction, take note of the following:

  • Read the email carefully. We’ll give you specific steps to fix any issues.
  • Follow the steps in the email as soon as you can.
  • Provide additional documents as required, so we can complete our review. It could be any but not limited to the following:
    • A copy of the original invoice you sent to your customer.
    • A copy of your bank statements for the last 6 months.
      Note: If you don’t have 6 months worth of bank statements, you may send us what’s available. You may also include any statements from a previous processor.
  • Check the Resolution Center. Make sure you answer all questions from our team and provide the documents needed.
  • We’ll complete the review within 2 business days.

If you still need help, here’s how you can contact us.

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