Welcome to the Community, Lisaws.
Let me share some insights on upgrading QuickBooks Desktop Enterprise, as well as Customer care Support time.
I recommend reaching out to our Sales Support Team. This way they will be able to obtain further assistance in your phone support will guide you through the step-by-step process to take care of the problem on your own. To talk to our sales team, here is a link you can follow: https://quickbooks.intuit.com/desktop/enterprise/contact/
If you have automatic updates enabled, QuickBooks will download updates for you. However, you can also check for updates manually at any time.
Moreover, if you haven't followed the steps on how to upgrade to a newer version of QuickBooks Desktop from within the program. Here's an article you can check on how to do the upgrade, it also has troubleshooting steps in case you encounter difficulties when updating: Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise
I also added this article in case you want to learn how to run, print, and customize payroll reports in QuickBooks Online Payroll and QuickBooks Desktop Payroll. Also, how to create, manage, assign, or update pay schedules, choose your product below:
I'm only a comment away if you have any questions about managing your upgrading your QuickBooks Desktop to the latest release. Take care and enjoy your weekend.
