Let me route you to our Support Team so you can renew your subscription and get back to your business, Chad.
It's best to contact our Support Team for further assistance. Our support representatives have the tools to identify the causes of the error message or perform screen sharing if necessary.
Here's how to reach out to them within QuickBooks Online (QBO):
- Sign in to your QBO account.
- Click the Help (?) icon.
- Select the Search tab, then click Contact Us.
- Select a topic and choose how to contact our support team:
- Via Callback, where they save you a spot and call you back
- Via Chat, to start a chatting session with our support
The supporting hours are available from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT for Plus, Essentials, and Simple Start. Advanced users will be at any time, any day.
Also, I'll add this article as your guide to renewing your QBO subscription: Resubscribe to or reactivate QBO.
Moreover, if you need to update your payment method for QBO billing, you can check out this reference: Manage billing, payment, and subscription info in QBO.
I'll be here to lend a hand if you need further assistance renewing your subscription. Have a good one.
