Additionally, could you please provide us with the name of the bank you are using? This will help us to check any relevant investigations and offer you further assistance in resolving the issue.
Other questions
We know how urgent it is to fix this concern at your end. It is not the service that we want you to experience. I have some valuable insights to shed light on this matter, @Sabinaell.
When you encounter an error while trying to upload a file into QuickBooks Desktop, it is due to an unsupported file format such as .csv, .txt, or .docx, or if the file contains special characters like ampersands, plus signs, minus signs, or equals signs. If this is the case, you need to edit the file to remove these characters.
If the issue is related to an unsupported file format, you can use a converter tool to change it to a .qbo file. For more detailed troubleshooting steps on fixing bank import errors, refer to the article: Fix Web Connect import errors.
It's important to note that this error can only occur when using QBDT and not QBO. Since you mentioned that there are no special characters in the file, I recommend reaching out to our QuickBooks Desktop team to investigate this matter. Here's how you can do that:
- In QuickBooks, click Help and choose QuickBooks Desktop Help/Contact Us.
- Hit Contact Us.
- Put an explanation regarding your concern and select Continue.
- Use your Intuit account and hit Continue, then Continue with my account.
- Enter the code that we email you and tap Continue.
- If done, decide either to Chat with us or Have us call you.
To see the availability of our team support, see this as a guide: Contact QuickBooks Desktop support.
If you encounter other bank feed errors in the future, this link might be helpful: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.
If you find yourself in need of assistance with importing bank feeds in QBDT , comment down below. We'll be right back to guide you. Take care.
