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Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop

Learn how to fix some of the OL and OLSU Bank Feeds errors in QuickBooks Desktop.

Do you get any of these errors when you use Bank Feeds? Don’t worry, we'll help you fix it.

  • OLSU-1013 and OLSU-1016
  • OL-203, OL-205, OL-209, OL-221, OL-231, OL-332, OL-334, OL-392, and OL-232 and OL-249

Note: There are articles that cover specific instances of OL and OLSU errors. We recommend checking these articles for more insights: OLSU-1011, OLSU-1014, OL-202 and OL-206, and OL-301 and OL-393.

What’s causing the problem?

You might get one of the errors if:

  • There’s a problem with your bank
    • You have pending alerts on your online bank account that you need to acknowledge
    • Your bank changed their service offering to Web or Direct Connect
    • You have an inactive bank account in QuickBooks that has online bankin
    • Your bank’s info isn’t updated on the Financial Institutions Directory (FiDir) in QuickBooks
    • There might be a problem with their servers
  • There’s a problem with your Internet connection
  • There’s a problem with one or more bank accounts in your company file
  • The file from your bank isn’t compatible with QuickBooks
  • You’re using an outdated version of Internet Explorer
  • You’re using an unsupported version of QuickBooks
Important

To make the most of your time, check out these guidelines before you start:

Step 1: Check your Internet security requirements

To secure your data when connecting to your bank, Internet Explorer and QuickBooks uses the TLS 1.2 security protocol.

Here's how to check the TLS settings in Internet Explorer.

  1. Go to Tools ⚙.
  2. Select Internet options.
  3. Select Advanced, and scroll down to the Security section.
  4. See if you have TLS 1.2 checked. If not, select the box to turn it on.
  5. Select OK.
  6. Exit all open applications on your computer.
  7. Restart your computer, then try to download your transactions.

If you still get the error, proceed to the next step.

Step 2: Download bank feed transactions in a test company file

To see if there’s a problem with your bank’s servers, try to download transactions in a test company file.

  1. Open QuickBooks.
  2. Go to the File menu, then select New Company.
  3. Select Express Start or Start Setup.
  4. Set up Bank Feeds for the affected account.
  5. Try to download your transactions.

If you see the error, there might be a problem with your bank. Get help from your bank’s support with a copy of your Bank Feeds logs.

If you don’t see the error, move to the next step.

Step 3: Check if the file from your bank is compatible with QuickBooks

QuickBooks only opens downloaded transactions in a .qbo file extension. If your bank uses a different file extension, QuickBooks can’t open the file.

To see if the problem is with your bank or the file type, try to download transactions directly from your bank’s website.

  1. Sign in to your bank’s website outside of QuickBooks.
  2. Find and download your bank transactions in a .qbo file.
  3. Import your transactions to QuickBooks.

If you still can’t open the .qbo file in QuickBooks, there might be a problem with your bank. Contact your bank’s support for help.

If you can import and view your transactions, go to the next step.

Step 4: Refresh the connection with your bank

Turn off online banking on inactive bank accounts, if you have one. Then refresh the bank connection on the affected account.

First, check if you have inactive bank accounts with online banking.

  1. Go to Company.
  2. Select Chart of Accounts.
  3. Select the Include Inactive box. Look for an inactive account with a lightning bolt (this means the account is set up for online banking).

If you see one, here’s how to turn off online banking. Otherwise, Set up Bank Feeds, then try to download your transactions.

  1. Right-click the inactive account.
  2. Select Edit Account.
  3. Go to the Bank Feed Settings tab.
  4. Select Deactivate All Online Services, then OK.
  5. Select Save & Close.
  6. Close and reopen your company file.
  7. Make sure the lightning bolt is gone.

Important: During set up, hold the Ctrl key each time you select a button, except when entering info. This refreshes the connection with your bank.

If you don’t see the error, there’s a problem with your bank connection. It’s fixed and your transactions have downloaded.

If you still see the error, go to the next step.

Step 5: Create and merge accounts

Check if there’s a problem with your company file. Create a copy of the account, then merge it with the old one. Here’s how.

  1. Go to the Chart of Accounts.
  2. Right-click the affected account, then select Edit Account.
  3. Select and copy the account name.
  4. Enter an asterisk (*) at the end of the account name.
  5. Select the Bank Feeds Settings tab.
  6. Select Deactivate All Online Services, then OK.
  7. Select Save & Close.
  8. Create a new account in the Chart of Accounts. Note: When setting up the account name, paste the text you copied earlier.
  9. Close and reopen the company file.

Merge the accounts.

  1. Go to the Chart of Accounts.
  2. Right-click the account with the asterisk, then select Edit Account.
  3. Remove the asterisk, then select Save & Close.
  4. Select Yes to merge the accounts.
  5. Set up Bank Feeds.
  6. Test if you can download transactions.

If you can’t edit or merge the accounts, you might have a damaged company file. Get in touch with us so we can help.

Otherwise, continue to the next step if you still get the error.

Step 6: Turn off and set up online banking for other accounts

Do you have multiple accounts set up for online banking? Check if the problem comes from one of the accounts.

If an account has trouble connecting to the bank, this can affect other accounts.

  1. Go to the Chart of Accounts, then select the Include Inactive checkbox.
  2. Turn off, then set up online banking for each of the accounts.

If you can’t turn off Bank Feeds for any of them, contact us so we can help.

If the issue remains unresolved:

  • Reach out to your bank's support with a copy of your Bank Feeds log.
  • Ask the bank representative to escalate the case via our OFX Connectivity page for resolution. Take note of your case/ticket #.

Note: If you're having trouble reaching out to your bank, we’re here to help.

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