GraceC
QuickBooks Team
QuickBooks Team
‎April 10, 2020 02:34 PM

Other questions

Hello there, @DS57.

 

We'll need to make sure that your computer program meets these system requirements for QuickBooks 2020.

 

To get started, let's follow these troubleshooting steps to fix installing issues. You'll need to download the QuickBooks Tool Hub file. It fixes issue installation issues. 

  1. Close QuickBooks.
  2. Download the QuickBooks Tool Hub file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Firstly, use the QuickBooks Install Diagnostic Tool

  1. Open the QuickBooks Tool Hub.
  2. In the tools hub, select Installation Issues.
  3. Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
  4. When the tool finishes, restart your computer.

Secondly, update Windows. Updates prevent and often fix install errors.

  1. Review the “how to manually update” sections of this Microsoft article and update your version of Windows.
  2. Once the update finishes, restart your computer.
  3. If you were able to open QuickBooks before you saw the error, Open QuickBooks and your company file.
  4. If you weren't able to finish installing QuickBooks, install QuickBooks Desktop again.

Once done, manually fix windows components. If the QuickBooks Install Tool and the update didn’t fix the error, you can repair specific Windows components yourself.

 

However, you should only do these troubleshooting steps you’re an IT professional, confident Windows user, or working with the experts from Microsoft support.

Lastly, use a Selective Startup to install QuickBooks Desktop. To get around third-party apps that may block the install, like antivirus and antispyware programs, install QuickBooks while in Selective Startup (Safe Mode).

 

If you’re still having issues, we recommend reaching out to an IT professional. These errors indicate there may be a general issue with Windows.

 

Stay in touch if you have other questions about QuickBooks. Have a good one. Take care!

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