Hello there, @Navajas.
Let's take a look at a couple of scenarios and help you get Desktop Pro Plus 2020.
Are you trying to log in to your QuickBooks Desktop 2020? If so, there are Admin passwords and user passwords you can reset.
To reset your Admin password:
- At the login window, select I forgot my password.
- Fill out the information on the form.
- Select OK.
- QuickBooks will guide you in creating a new admin password.
To reset a user password:
- Sign in as the admin user.
- Go to Company, select Set Up Users and Passwords. Then select Set Up Users.
- If prompted, enter the admin password again.
- In the User List, select the user that needs to change their password. Then select Edit User.
- Enter a new password.
- Select Next twice, then select Finish.
You can refer to this article for more detailed information: Reset your password for QuickBooks Desktop.
However, if you encounter locked messages or other warnings when opening the company file, you can resolve this by performing some troubleshooting steps. You can check the following links for more information: What to do if you can't open your company file in QuickBooks Desktop.
Leave a reply below if you have additional questions. I'll appreciate the opportunity to help. Take care always.
