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It looks like there are no attachments in your reply that states the message, kgcgroupbgc.
I can help you ensure that you're able to export your data from QuickBooks Online. Yes, it's true that our system has discontinued support for older versions of Internet Explorer. You can upgrade it to the latest version so you can export your data as expected.
If you have the updated version and you're still prompted with issues, I'd suggest contacting our Customer Support Team. They have the resources to troubleshoot with you.
You can also check out these articles that will give you a list of features on how they are converted into QuickBooks Desktop:
- Export and convert your QuickBooks Online data to QuickBooks Desktop
- Limitations when you convert from QuickBooks Online to QuickBooks Desktop
Feel free to mention me in your reply if there's anything else that you need help with. You take care and have a great day!