Hi Corp Controller,
Thank you for the additional information. The template could be damaged. You can try to create a new one with the Balance Due instead of copying the template. If the same thing happens, please contact our Support. That way, they can start a screen-sharing session to get more information on the behavior. They are open from 6 AM to 6 PM, PT, Mon-Fri.
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Enter your concern, then select Continue.
- Choose a way to connect with us:
- Start messaging with a support expert.
- Get a callback from an expert (availability may be limited).
If you have other questions, feel free to go back to this thread.
