Hi Corp Controller,

Thank you for the additional information. The template could be damaged. You can try to create a new one with the Balance Due instead of copying the template. If the same thing happens, please contact our Support. That way, they can start a screen-sharing session to get more information on the behavior. They are open from 6 AM to 6 PM, PT, Mon-Fri.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us:
   • Start messaging with a support expert.
   • Get a callback from an expert (availability may be limited).

If you have other questions, feel free to go back to this thread.