I appreciate you for sharing the details of your issue, @jennykim.
Let me share some insights on how to get around this issue and access the website seamlessly.
The error 404 usually appears when the web page you're trying to reach could not be found on the server. Rest assured, I got some troubleshooting steps to isolate and fix this issue.
We can start with checking if your computer is connected to the internet, and accessing your QuickBooks Online (QBO) in a private browser. This usually resolves any browser-related issues. Let me show you how.
To open a private window, you can refer to these keyboard shortcuts:
- Press keys: Ctrl + Shift + N (Google Chrome browser)
- Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
- Press keys: Command + Shift + N (Safari versions 11 and higher )
If you're able to view the website, I suggest clearing your regular browser's cache. This will delete all the junk files and helps the browser to function efficiently. Alternatively, I recommend using other supported browsers. In that manner, we can check if this is a browser-related issue.
Once fixed, here's how you can manage Shopify with QuickBooks Commerce.
You can always get back to me if you need more help accessing the website. I'll be around to back you up. Keep safe!
