We'd want to make sure that we get this sorted out, Becky1961.
Can you also tell us what POS system you're using? Is it QuickBooks POS linked to QuickBooks Desktop or a third--party system? Sometimes, it's caused by n internal server error.
When that happens, you can try these steps to isolate and determine the cause of the issue:
- Use another card to process the transaction to identify if the problem is coming from the system or card type.
- Key in the card information instead of inserting the card.
- Use a different system (GoPayment or Merchant Service Center)
- Clear temporary internet files and cache.
- Try another station/terminal.
Let me share these articles that talk about this for more details:
A credit card transaction can also be caused by a number of possible reasons including authorization problems or missing info.I would also recommend reaching out to QuickBooks Payments Support Team. They can take a look at your account and check what happened to the transaction. Here's how:
- Click the Help menu in the upper-right hand corner of your QBO account.
- Type in "Talk to a human" in the chatbox, then press Enter.
- Select Get help from a human.
- Click Chat with us or Have us call you.
Feel free to check out these articles for additional guidance and reference when accepting payments in the future:
Reach out to us again anytime you have other questions when working in QuickBooks Online. I'd be glad to jump right back to help you again.
