Thanks for getting back to us, @andywrightacl-gm.
I appreciate you following the steps shared by my colleague above. Allow me to join the conversation and provide additional information managing invoices in QuickBooks Online (QBO).
To start, may I know how did you delete the invoice? The steps shared by my colleague above should help you delete the payment and mark the invoice as unpaid again.
If you'd like to recreate the invoice, just click the + New option at the upper left then select Invoice. If you don't know the details to enter, we can go to the Audit Log and look for the deleted one for reference.
Here's how:
- In QBO, go to the Gear icon at the upper right.
- Select Audit log.
- Use the fields on the page to choose the appropriate User, Date, or Events filter to narrow the results.
To know more about managing and using Audit Log in QBO, please check out this article: Use the audit log in QuickBooks Online.
You can also visit our website to check for tips and other resources for future reference: Self-help articles.
I'll be around if you need help with invoices or anything else in QBO. Have a wonderful day.
