Hi there, @kwaghorn. I'll route you to our support that best handles this situation.
In QuickBooks Online (QBO), only accountants can unfile VAT returns. Also, you can only perform this process for returns that are Marked as filed or Rejected in the program. That said, you're unable to unfile those returns that precede successful submissions. To further know what things you need to consider when unfiling a VAT return, read this link: How to unfile a VAT return in QuickBooks Online.
If verified that you meet the criteria for unfiling a return and you are still unable to do so, I recommend reaching out to our Phone support team for additional guidance in performing the process. Here's how:
- Navigate to the Help menu and go to the Search tab.
- Next, select Contact Us.
- Then, enter a brief description of your concern and click Continue.
- From there, choose either Start a chat or Call us.
I also include this helpful resource that you can use as a guide in case you encounter any issues while submitting VAT return: Submit a VAT return to HMRC using MTD in QuickBooks Online.
The Community is always open if you have other concerns about unfiling your VAT return in QuickBooks. Ensuring your success is my top priority.
