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Niveau 1

Edit Vacation Pay Item

My paid vacation item does not appear on the employee vacation summary report

Équipe QuickBooks

Edit Vacation Pay Item

Hi Dianne24,


Glad to have you connect with us here. I'll be happy to share more info and help make sure you're on the right track with achieving your QuickBooks goals with ease. I'll be glad to share more info and make sure you're on the right track with your work. 


I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

Niveau 1

Edit Vacation Pay Item

Hi my problem is on Quickbooks Desktop Pro, not on line

Alex M
Équipe QuickBooks

Edit Vacation Pay Item

Hi there Dianne241,


For assistance with vacation not appearing on the vacation summary report, I recommend reaching out to the Quickbooks Desktop support team. They'll be able to view your employee setup as well as how this pay type was added with you in a secure setting so that they can provide some info as to why it's not appearing on the report and assist you in getting it showing so your totals in the vacation summary can be accurate. You can reach out to them using the methods outlined in the QuickBooks Desktop software support policies.


If you have any other questions, feel free to reach out here.

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