We are thrilled to announce that Intuit QuickBooks Australia has claimed the top spot and won Canstar Blue’s 2022 Most Satisfied Customers Award in the Small Business Accounting Software category, once again.
“Our product is built for small business owners and we continue to listen and understand their needs. We want to power prosperity around the world and we do this by giving small business owners time back to do what they love,” says Gabrielle Dracopoulos, Head of Customer Success at Intuit Quickbooks Australia.
What Canstar Blue’s survey results say about us
According to Canstar Blue’s market research, 43 percent of respondents reported their accounting software made their business operations easier. We are proud that we were able to contribute and help small businesses in this way.
Our customers who operate across various industries – namely home office business, shopping centres, standalone stores, commercial offices, farms and e-commerce businesses – have found that QuickBooks has really helped them to streamline their business.
“The world has seen a shift in how we approach work and life, in large part due to the pandemic with the rise of digital adoption and remote working. For many Australian small business owners, time is not something they have a lot of,” Dracopoulos says.
Adarsh Dutt, founder of Oyster Hub, also believes that accounting firms need to research which digital solutions can help improve their operations so they can continue to service their clients when the unexpected – like a pandemic – happens.
“When you’re starting up, having that human connection is important, and when we approached the QuickBooks team they were responsive, helpful and supportive. They provided guidance and support throughout our entire implementation process,” Dutt says.
Based on research conducted by Canstar, Intuit QuickBooks Australia has outperformed the rest of the market across all drivers of satisfaction, achieving a five star rating in each of the following category:
- Overall Satisfaction
- Value for money
- Ease of integration
- Ease of use
- Customer service