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phuquang
Level 1

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

 
81 Comments 81
bluenitsyrk
Level 1

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Yes! Not a great time for this to happen...

Akayy
Level 2

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Same here - Going to have some angry clients if this isn't resolved quickly ...

shelby113
Level 3

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Same here. At first when it started happening I would close and try again, then it would work. Now its just not working. I've tried sending the same file over ten times now.  What are we supposed to do?

PaulJoy
Level 1

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

yes. I got it too.

 

Atulseth
Level 2

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

yes since last couple hours

Atulseth
Level 2

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

issue since last couple hours

bluenitsyrk
Level 1

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

I've been on hold with Intuit for the last 30 minutes, hoping to get an answer to this asap. 

Why4
Level 2

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

I am getting same message for over 2 hours now.  On hold with Intuit....

Ashvin5
Level 1

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

we are having the same issue

 

philosopherking
Level 1

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

CRA and Profile will probably blame each other, but i too am stuck with late-filing clients i can't file due to this...

Just now, at 335pm, i was able to efile one of the 4 people i should file today. i am in BC, but i don't think it matters....

 

Just now, at 351pm, i was able to efile the fourth and final return. What a f-#@&*** grind! We will probably never know the truth of why this occurred. You will have to pick who you find blameworthy when it comes time to renew or not your subscription with Profile.....

bluenitsyrk
Level 1

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Yep Intuit is blaming the CRA and their servers being overloaded with tax returns, I don't have time to call the CRA but I expect they would say the same thing about Intuit...

brengil
Level 2

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

yes, but no error code, just:

 

Unable to get response from the Government Agency. Please try again later

BMD1
Level 2

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

I was not expecting to have to work until midnight !!! How long do we have to keep trying to get through to efile. Very annoying time for this to happen. Extension is in order I hope. I wonder if this is all across Canada or just in Edmonton, Alberta. 

Akayy
Level 2

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Managed to get two files through in the past hour with trying countless times.

Akayy
Level 2

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

I am in Northern AB, so def more than just Edmonton.

lbrandwood
Level 1

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Yes why what going on?

Atulseth
Level 2

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Called CRA . According to them , it is not their issue . It is Profile issue .

phuquang
Level 1

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Someone I spoke to said no issues with TaxPrep software.

Why4
Level 2

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

I just off the phone with Intuit, they say CRA issue and that Intuit is working with CRA to try and fix it. 

NO ETA. 

Also CRA has no idea what error code 500 is.  I am printing off the error message every time I try so I can fight with CRA not to penalize my clients that owe.  For the clients with refunds its not an issue as no penalty is applied.

shelby113
Level 3

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

I am in Nova Scotia and having the same problem.

Gateway-801
Level 1

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

I'm in Alberta and got same issues !!

I called CRA just now and they said that caused by Profile software.

contil5
Level 1

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

yes same here, it was a couples return. The husbands went through but not the wife. Thank goodness its a refund..but still frustrating

shelby113
Level 3

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Interesting...they can't seem to get their story straight. When I called the efile helpdesk, they knew exactly which error I referring to before I even gave them the number, and I was told that their systems are overloaded and there is nothing they can do about, and to just keep trying. 

Why4
Level 2

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Just spoke with EFile.  Our western efile lines are down, I'm near Calgary.  EFile crashed due to too many files being submitted.  They are trying to fix it, I said what if not fixed, they said keep trying....

I said will they waive the penalty, told...."keep trying".  She did say if CRA extends the deadline to Monday it will be sent to us via email from EFile.