Installed update today September 12, 2023 and Profile won't open
I received a notification there was an update today, so I did the update and now I'm getting error messages. The opening graphic that says please wait won't go away unless I shut Profile down through the task manager and it's attempting to save over my options admin settings.
Should I revoke the license and uninstall, then reinstall? I've attached both error messages that have come up.
Installed update today September 12, 2023 and Profile won't open
I was able to work my 2022.5.5 T1 & T2 until I did my Windows 10 monthly update this morning. After that, the program shows "Please wait" on its opening screen for less than a minute & stop opening anything. Re-started my PC a few time with no luck at all. Please help!!!
Installed update today September 12, 2023 and Profile won't open
Glad to hear yours is sorted, mine still won't open, multiple errors popping up at least the rest of my office hasn't installed the newest update, so they're safe!
Installed update today September 12, 2023 and Profile won't open
I spent over an hour with tech support remoting in and they had to escalate it to the next level up, and I'm expecting a call back within 48 hours SO I wouldn't do the update if I were you
Installed update today September 12, 2023 and Profile won't open
Same problem here; uninstall and re-install didn't help. Intuit is no help whatsoever, as they have removed all phone support and the support area is useless. Even calling sales to see if they have a Tech Support number just ends up ringing endlessly. So glad we pay for this software!
Installed update today September 12, 2023 and Profile won't open
I called this # 1-800-452-9970, requested a call back and received one within 15 minutes, the agent was super helpful and apologetic, but unfortunately no resolution. Worth calling to get your name on the escalated call back list though!
Good luck.
Also, the profile print server is down, in the event you haven't come across that one today, they are working on it currently haha.
Installed update today September 12, 2023 and Profile won't open
Same issue, spoke with a Live Chat agent just now. He says the 2023.0.1 version was posted "for 3 or 4 hours" this morning before being removed. His advice is to wait until tomorrow morning to try an update; "it may be up for 3 or 4 hours again."
Hard to overstate how disruptive this is, even for a small office like ours.
Installed update today September 12, 2023 and Profile won't open
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