Resolving Access Denied, HTTP 502 or 350 error messages

To resolve a Access Denied, HTTP 502, or 350 error message when trying to re-authenticate, you will need to complete the following steps.

In this article, you'll learn how to:

• Understand the issue
• Clear your browser’s cache
• Clear Intuit-specific cookies
• In Google Chrome
• In Mozilla Firefox
• In Safari
• Disconnect an account connected to online banking

Browser troubleshooting and clearing cache and cookies

QuickBooks Online uses browser cache and cookies to run faster. But sometimes these can also block web pages from loading, causing issues:

• QuickBooks keeps asking you to sign in, even after signing in multiple times.
• You can't view forms (like your annual payroll forms or invoice preview), or your browser is taking an unusually long time to download forms.
• You’re having trouble exporting data (for example, exporting a report to Excel or transactions to another accounting program).
• You're having trouble loading specific pages in QuickBooks.

If you’re experiencing any of these problems, you'll need to clear your browser’s cache and cookies to fix them.

Clear your browser’s cache

Follow the steps to clear your browser's cache:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

After clearing the cache, make sure to restart your browser.

Clear Intuit-specific cookies

Most of the time, you only need to clear your browser's cache to fix the issue. But if you keep having the same problem even after doing that, you can clear Intuit-specific cookies. This helps refresh website preferences that might be causing problems when you use QuickBooks.

Note: It’s important to only clear Intuit-specific cookies.

Google Chrome

1. At the top right, select the More ⋮ icon.
2. Select Settings.
3. Select Privacy and security.
4. Select Cookies and other site data.
5. Select See all cookies and site data.
6. Type “intuit” in the search bar to find Intuit cookies.
7. Select Remove all shown or the trash can icon.
8. Restart Google Chrome for the changes to take effect.

Mozilla Firefox

1. At the top right, select the Menu ☰ icon.
2. Select Settings.
3. Select Privacy & Security.
4. Select Manage Data under Cookies and Site Data.
5. Type “intuit” in the search bar and select Enter to find Intuit cookies.
6. Select Remove All Shown.
7. Select Save Changes.
8. Restart Mozilla Firefox for the changes to take effect.

Safari

1. Open Safari, then select Safari beside the apple icon to the top left.
2. Select Preferences.
3. Select Privacy, then Manage Website Data.
4. Type “intuit” in the search bar to find Intuit cookies.
5. Select Remove All.
6. Select Remove Now.
7. Select Done.
8. Restart Safari for the changes to take effect.

Disconnect an account connected to online banking

Disconnecting your bank account will not result in any data that has already been added to your QuickBooks Online account to be lost or deleted.

You can confidently disconnect the account and re-connect a new one to resolve the issue without worrying about any data being lost in the process.

1. Navigate to Bookkeeping, select Transactions, then select Banking (Take me there).
2. Select the tile for the bank account.
3. Select the pencil ✎ icon, then select Edit account info.
4. Toggle on the Disconnect this account on save checkbox. Note: If QuickBooks is downloading new transactions, you won't see this option. Wait a few minutes for the update to finish and try again.
5. Select Save and Close.