Profile doesn't open after Windows update

SureTax · ‎August 08, 2023

My Profile doesn't open after Windows update.

I called the support, we reinstalled profile as instructed by the representative. It didn't help. I was told they will call me back. I specified the callback time. Someone from the support called me ONCE. Not at the time specified. So I didn't pick up because I wasn't at the office. Then the email was sent that my case is closed because they couldn't reach me.

Now I found a temporary solution by uninstalling the windows update. But as soon as I installed the Windows update again, the profile stopped working again.

What am I supposed to do now? I was thinking of buying the profile for the next year, but now I am waiting to see if they can resolve this issue. Might have to buy a different software!

Mario B · ‎August 09, 2023

Hello, We are aware of a windows issue that is impacing Profile performance after a Windows update. We are actively working with Microsoft to get this resolved. We appreciate your patience and apologize for delays and problems thjis is causing. I will give you a call to solve your issue.

Tax-women · ‎August 12, 2023

i have EXACTLY same issue. Windows 11!!. after updates cant open it. reinstalled windows and holding updates, so i can just open Profile !!

maha1 · ‎September 14, 2023

hi, profile won't launch after today's windows 10 update. pls advise. thx.

Stephen R · ‎September 14, 2023

Has the update been pulled? Not seeing the 2023 update available anymore on computers.

maha1 · ‎September 15, 2023

any update? thx.

Mario B · ‎September 15, 2023

We are aware of this issue. The solution is to do a clean uninstall, engineers have identified the issue and are working for a solution. In the meantime, you will need to do a clean uninstall (see this lik https://profile.intuit.ca/support/en-ca/help-article/manage-workflows/perform-clean-uninstall-profil... ) or call our helpline if you need help uninstalling. We apologize for the inconvenience.

Mario B · ‎September 15, 2023

there was an issue with the update, and the update has been removed, it will be available as soon as the issue is resolved

maha1 · ‎September 16, 2023

thx

Louis Kam · ‎September 16, 2023

I've V2023.0.0 downloaded at https://profile.intuit.ca/download & installed over the V2022.5.5. My F10 & shortcut icon issues are still there though.

maha1 · ‎September 17, 2023

thanks.