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Linda in Kamloops
Level 1

installing an update - download works, but install fails due to Profile being "blocked" but I have closed

I have closed everything and even tried a Restart of the computer but still get the download but install fails because Profile is "blocked" - what can be blocking the install????  Never happened before.

5 Comments 5
Mario B
ProFile Team

installing an update - download works, but install fails due to Profile being "blocked" but I have closed

Hi Linda, download the program and install it. You can find instructions at this URL https://profile.intuit.ca/support/en-ca/help-article/manage-users/downloading-installing-activating-...

KathleenBoose
Level 1

installing an update - download works, but install fails due to Profile being "blocked" but I have closed

I am having the same problem - for the 2nd update in a row.  Installing the whole software again and then putting in my settings takes a lot of time I don't have during tax season.

The first time I had uninstalled the program before installing the download - this time I left the program and it appears to have only updated the software without reverting all of my changes.

Mario B
ProFile Team

installing an update - download works, but install fails due to Profile being "blocked" but I have closed

You should not have to change the settings at all, please call our helpline, they can definitely help you and save you time , number to call is 1-800-452-9970

Ham-bookkeeper
Level 1

installing an update - download works, but install fails due to Profile being "blocked" but I have closed

I had the same issue with the update so I downloaded the program per your advice and now Profile won't open at all.

Mario B
ProFile Team

installing an update - download works, but install fails due to Profile being "blocked" but I have closed

If you have the the blue screen and Profile wont open, its probably due to a windows update, please call the helpline.