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I have closed everything and even tried a Restart of the computer but still get the download but install fails because Profile is "blocked" - what can be blocking the install???? Never happened before.
Hi Linda, download the program and install it. You can find instructions at this URL https://profile.intuit.ca/support/en-ca/help-article/manage-users/downloading-installing-activating-...
I am having the same problem - for the 2nd update in a row. Installing the whole software again and then putting in my settings takes a lot of time I don't have during tax season.
The first time I had uninstalled the program before installing the download - this time I left the program and it appears to have only updated the software without reverting all of my changes.
You should not have to change the settings at all, please call our helpline, they can definitely help you and save you time , number to call is 1-800-452-9970
I had the same issue with the update so I downloaded the program per your advice and now Profile won't open at all.
If you have the the blue screen and Profile wont open, its probably due to a windows update, please call the helpline.
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