Comparative Tax Summary Printing on 2 pages - Version 2023.3.5

Linda C - RF · ‎March 08, 2024

Hi,

I am using a new(er) install of Profile on a new computer and am having a problem with Printing the Comparative Summary - it is printing on 2 pages.

The 1st page only prints the page Title and the rest of the page is blank and the 2nd page contains the remainder of the information. I first noticed it when I was using the previous version (2023.3.1) and has continued even after the update to 2023.3.5 (I saw that this similar problem was reported on version 2020.3.0).

I will note that the remainder of my coworkers in the office are NOT experiencing this problem, but ensuring that I have the same environment settings as my coworkers did NOT fix the problem.

Thank you!

Mario B · ‎March 08, 2024

Yes, we are aware of this issue, and a ticket has been raised, but I dont know yet when it will be fixed

Mario B · ‎March 08, 2024

As a work arount you can try to print to Microsoft Print to PDF

Profile2 · ‎March 09, 2024

I'm very frustrated with the comparative summary using 2 pages. And wasted a lot of time trying to work around, even with Microsoft PDF, No luck!!!

Mario B · ‎March 11, 2024

If you use the menu File Print email PDF or Build PDF, you will get 2 pages. If you use te Print menu instead, or the Print one form menu (the icons) and your printer is selected to print to Microsoft print , it will generate a PDF on 1 page.