About Mailchimp's Refund Policy

As a company policy, we do not issue refunds unless a system malfunction caused a problem or your account was terminated without cause.

In this article, you will learn about Mailchimp's refund policy.

Compliance issues

We do not provide refunds for Monthly Plans or unused Pay As You Go credits on accounts that were terminated due to a compliance issue.

Be sure to read and understand our Terms of Use and Acceptable Use Policy before you send an email campaign with Mailchimp. We reserve the right to disable or deactivate any account if our Compliance Team finds that a user has abused our system in any way.

Mailchimp's Terms of Use
Acceptable Use Policy

Chargebacks

When you request a chargeback, the bank that issues your credit card reverses a payment you made to Mailchimp, and sending is disabled in your account. To resolve the chargeback and re-enable sending, navigate to the Monthly plans or credits page, and re-purchase your order.

For more information, contact our Billing Team.